FAQs

How can I contact The Koala Wellness?

You can reach our customer support team via email at thekoalawellness@gmail.com or by using the contact form on our website. We aim to respond to all inquiries within 1-2 business days.

Where are the products located and shipped from?

All our products are located and shipped from within Australia and we also deliver to New Zealand. The location of our warehouses may vary depending on stock levels and demand.

What is your return policy?

We accept returns on most items within 14 days of delivery, as long as the item is unused, unopened, and in its original packaging. For more detailed information on returns and refunds, please visit our Refund Policy Page. 

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be changed or canceled.

How do I know if a product will fit or work for me?

We provide detailed product descriptions, sizing guides, and customer reviews to help you make informed decisions. If you need further assistance, feel free to reach out to our customer support team.

What types of payments do you accept?

We accept all major forms of payment, including Credit Cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

Are there any membership or subscription options available?

Currently, we do not offer membership or subscription plans, but we’re constantly evaluating new ways to enhance your shopping experience.