Terms and Conditions

1. General Terms

These Terms and Conditions govern your use of the Site and the sale of products through the Site. By using our Site or purchasing our products, you agree to comply with and be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page, and you should review the Terms regularly.

2. Account Information

To make purchases or access certain features on our Site, you may be required to create an account. You agree to provide accurate and complete information when creating an account and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Product Information

We strive to provide accurate descriptions of our products, including images, specifications, and prices. However, we do not guarantee that the content on the Site is error-free or complete. Prices and availability of products are subject to change without notice.

4. Order Acceptance and Cancellations

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product descriptions, or issues with payment. If we cancel your order, we will notify you and issue a refund if applicable.

Orders that have already been processed or shipped cannot be canceled. Please contact us immediately if you wish to modify or cancel your order before processing.

5. Pricing and Payment

Prices for products are listed in Australian Dollars (AUD), unless otherwise stated. Shipping costs, taxes, and any applicable fees will be calculated at checkout.

Payment for orders must be made in full at the time of purchase. We accept payments through major credit cards, PayPal, and other available payment methods. All transactions are processed securely via our payment gateway.

6. Shipping and Delivery

For detailed information on shipping costs, delivery timeframes, and policies, please visit our Shipping & Delivery page.

Please note that delivery times are estimates and may vary based on product availability, location, and carrier delays. We are not responsible for any shipping delays caused by external factors beyond our control.

7. Returns and Refunds

Our Returns & Refunds Policy explains how to return items and request a refund. We accept returns for most items within 14 days of delivery, provided they are unused, unopened, and in their original packaging.

Please review our full returns policy for more information on the conditions for returns and refunds. Items that are damaged or opened may not be eligible for a refund.

8. Product Availability

Product availability is subject to change. While we strive to keep accurate stock levels, if an item is out of stock or unavailable, we will notify you as soon as possible. In such cases, we may offer an alternative product, allow you to cancel the order, or issue a refund.

9. Limitation of Liability

To the fullest extent permitted by law, The Koala Wellness is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or the Site. Our total liability is limited to the amount you paid for the product in question.

We do not guarantee that our products will meet your specific needs, and we encourage you to review product details, descriptions, and sizing information carefully before purchasing.

10. Privacy Policy

Your use of the Site is governed by our Privacy Policy. By using our Site and providing personal information, you consent to the collection and use of your data as outlined in the Privacy Policy.

11. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated date will be noted at the top of the page. By continuing to use the Site after changes are posted, you agree to be bound by the updated Terms.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at thekoalawellness@gmail.com

By using the Site and making purchases, you acknowledge that you have read, understood, and agree to these Terms and Conditions.